INSTALLATION
How do I install this?
If you are familiar with car installations, if you can install a car stereo than this should be easy for you! If you are not familiar with these kinds of wires we recommend you take it to a professional. A stereo shop is usually a great option but most basic mechanics should be able to install it as well.
What are all these wires?
The only wires you really need in order to make this work are the red (power) and the black (ground). The white (ignition) is optional if you are interested in setting up a tow alert. The green (starter disable) is also optional if you are planning on hooking up the starter disable. The other wires are not used.
USING THE WEBSITE:
What website do I go to? How do I sign in?
The website is www.gpsandtrack.net. We have already set up your account and emailed you the log-in information. Please use this information and do not try to set up your own account. If you don’t see that email please check you junk mail. If you still don’t see it call us at 800-578-1809 incase we have the wrong email for you.
I didn’t get my log-in information where is it?
The log-in was sent to your email address. Please double-check your spam box. If you still don’t see it please call us at 800-578-1809
I’m logged in now what?
Once you are logged in, you will see map of North America. On the left-hand side, underneath the search bar you should see you device. From there, you can click the second icon (the binocular button) to locate your vehicle. Every time you log in, you can always click this locate now button to get the most up to date location.
How do I rename my vehicle?
Just click on the pencil icon next to the vehicle name. From there, you can fill out as much or as little information as you’d like and rename the vehicle so it is easier for you to use.
How do I change my password?
Toward the top of the page click My Account. Then click Manage Users. Then click Edit next to the username you’d like to change. This will allow you to change your password. If you are forgot your password and are unable to log-in please email support@gpsandtrack.com and we will help you reset it.
What do these alerts mean?
- Power On- The device has Powered On. This is normal when you are first installing the devices. If you receive Power On alerts after the device has been installed, the wiring need to be double-check. It means the device is losing power completely and rebooting back on.
- Tamper–The wires are moving. This is the first indication that something may be going on with the wiring. Double-check the device and secure all the wiring.
- Back-Up Battery- The device has lost power completely and is running off it’s back-up battery. You should get this device back ASAP and check the wiring.
SUBMIT YOUR QUESTION HERE
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