How do I install this?
If you are familiar with car installations, if you can install a car stereo than this should be easy for you! If you are not familiar with these kinds of wires we recommend you take it to a professional. A stereo shop is usually a great option but most basic mechanics should be able to install it as well.
What are all these wires?
The only three wires you need are the red (power), the black (ground), and the white (ignition).
What about these other wires?
You do not use them! Just the red, black, and white.
USING THE WEBSITE
What website do I go to? How do I sign in?
The website is www.fleetandgps.com We have already set up your account and emailed you the log-in information. Please use this information and do not try to set up your own account. If you don’t see that email please check you junk mail. If you still don’t see it call us at 800-578-1809 in case we have the wrong email for you.
I am trying to go to www.FLEETandGPS.com but the website is not loading or I keep encountering an error message?
I didn’t get my log-in information where is it?
The log-in was sent to your email address. Please double-check your spam box. If you still don’t see it please call us at 800-578-1809
I logged in but I don’t see my tracker what do I do?
Please follow these instructions to add a driver to your account.
I have added the driver to the account but it’s still not showing up.
The First and Last Names of Add/Edit Driver section must be filled out. There cannot be any spaces anywhere in those names. If you need a space you can use a dash – or and underscore _ . Just double check that there are absolutely no spaces anywhere in the first or last name. If you are still having issues just email email@example.com or call 800-578-1809
I added the driver but it’s showing up in Kentucky or New Jersey??
Take it out for a 10 minute drive. It should start picking up after that. If it still doesn’t pick up, no worries! It probably just needs to be pinged. Email firstname.lastname@example.org and ask the tech team to please ping the device for you.
My timezone seems off what do I do?
Just go to settings and click edit timezone. If you are not sure which to select here is a helpful guide:
For EDT, select GMT-4 (Spring/Summer Eastern Time)
For EST or CDT, select GMT-5 (Fall/winter Eastern Time and Spring/Summer Central Time)
For CST or MDT, select GMT-6 (Fall/Winter Central Time and Spring/Summer Mountain Time)
For MST or PDT, select GMT-7 (Fall/Winter Mountain Time and Spring/Summer Pacific Time)
For PST, select GMT-8 (Fall/Winter Pacific Time)
SUBMIT YOUR QUESTION HERE